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Field Engineer 3
Ref No.: 17-02037
Location: Omaha, Nebraska
Position Type:Contract
Start Date: 04/04/2017
 Daily Job Duties
 
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on EMC Symm products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
 
Qualifications:
 
  • Requires a High School degree and at least one year experience.
  • A+ certification
  • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Client. COMPTIA, and NETWORKPLUS
  • Troubleshooting software and hardware problems
  • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
  • Ability to test and certify PC, networks, servers and client /Client approved software applications and associated peripherals
  • Knowledge of client specific internal procedures and service delivery requirements.
  • Excellent analytical and client communication skills.
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.