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Field Engineer 3
Ref No.: 17-02014
Location: Redmond, Washington
Position Type:Contract
Start Date / End Date: 04/03/2017 to 04/03/2018
 We are actively seeking to fill a Technician position, working at our Redmond location. In this role, you will provide technical service support:
Hardware: diagnostics, troubleshooting and parts replacement on laptops, desktops and servers.
Software: installation, configuration, and problem resolution in pc/network environment.
Required: Excellent understanding of the customer service business; 2+ years previous hands-on deskside support experience; Experience replacing desktops/laptops components. CompTIA, A+; 6 major OEM platform certifications - Dell, Client, Toshiba, Samsung, ASUS and Lenovo
Desired:  CompTIA Server+; AS degree in Electronics or Computer Science, related military/technical training or equivalent experience. Apple certification.
Responsibilities include:
  • Install and implement connectivity and high-end systems products.
  • Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets (some printers and servers).
  • Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail, IM and face to face).
  •  In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments.
  • You will need to attain working knowledge of both routers and switches in local area networks and wide area networks. 
  • You must have a clear understanding of active directory utilizing group policies and SCCM. You must be proficient with Microsoft applications, Windows 10 and Server 2012.
  • You should have positive, constructive attitude and the ability to work both independently and in team environment.
  • Working schedule M-F with 8h daily shift during opening hours 7:00AM and 6:00PM.