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Endpoint Technical Lead
Ref No.: 17-01573
Location: SANTA CLARA, California
Position Type:Contract
Start Date: 03/14/2017
Position: Endpoint Technical Lead
Location: 100% onsite in Santa Clara, CA
Duration: Thru July, 2017, but if new contract is awarded, could be an 8 year contract with a chance to go perm before then.
Interviews: 1st will be over the phone. 2nd will be in person or via SKYPE.

Soft/Advisory Skills:
• Team Leadership
• High Quality Written and Oral Communications Skills
• Conflict Management
• Innovation and Technology Planning

Key Technical areas of Expertise Desired:
• Microsoft SCCM 2012 – Design, Configuration, Administration
• Microsoft SCCM OSD – Image Development and Deployment
• Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment
• Windows 10 Deployment
• Office 365 Deployment Support
• User State Migration Tool (USMT)
• Desktop related Group Policy Objects (GPO)
• Mobile Device Management - AirWatch
• Software Distribution
• Patch Management

Description:
  • This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams for Client . The Endpoint Technical Lead role facilitates continuity of communications, service, and support under an ITIL based delivery approach, ensuring smooth transitions of effort as activities progress through the support levels (L1 L2, L3, etc), monitors resolver queues for expedient assignment of activities to appropriate resolvers, and liaises between the EUS Delivery Teams and other technical Support Teams including Wintel, Security, Networking, Projects, and Account Management.
  • The Endpoint Tech Lead should ideally be capable of filling in or providing guidance to any member of the team he/she leads.
  • Candidates must have exceptional communications skills, strong organizational skills, and must drive process development and adherence.
  • The Endpoint Tech Lead is responsible to assess and recommend innovative use and implementations of new features and technologies related to desktop management in with the objective of enhancing our customer's End User Experience while driving efficiencies into all aspects of our service delivery.
  • The Endpoint Tech Lead must effectively work with other technologists in our teams to define and execute our service strategies.
  • This role often will interface with client IT Management, and Client Account Management Teams, as well as with other technology team members from our organization.
  • This person will assume a leadership role in overseeing the Desktop and Desk-side services, coordinating and monitoring technical dependencies and between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.
  • This role participates in regular service performance reviews including monthly status reviews with the client in reviewing key action and overall health metrics of the business.
  • Conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
  • Shares focus points and success.
  • The lead role manages to an owned work plan and resource plan. Manages desk side techs in meeting SLAs and performing at a high level to the end users.
  • Develops and administers schedules and performance standards to maintain and optimize the quality of delivery and service.


Day to Day Function:
  • The Endpoint Tech Lead will be called upon to lead a team of skilled managed desktop service analyst and desk-side support personnel, acting as the team's liaison with the Client's account team and our client. This is an onsite client-facing position.
  • Candidate must be highly skilled in desktop engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment.
  • Candidate must have familiarity with Microsoft MDT and/or SCCM/OSD in support of the image development and management work including creation of new images, and incorporation of new hardware into existing images.
  • Knowledge of Windows 10 Deployment Technologies and image development, application packaging, and GPO Administration are also key skills.

Education/Experience Requirements

• High School diploma or GED required
• Related 4 yr. College degree required
• Excellent communication skills required
• 5+ years of MS Windows desktop operating system deployment experience required
• 5+ years of SCCM experience required
• Image Development and Management using SCCM and OSD
• Solid Network Infrastructure Principles knowledge required
• Tier 3/4 Support in an Enterprise Desktop Environment Required
• Cross-Functional Team Leadership Experience in a large ITILv3 compliant Enterprise Environment is required
• Excellent communications skills, both verbal and written, are needed.

Typical Day to Day Activities

• Coordinate activities for a team of skilled managed Endpoint service analysts and desk-side support personnel, acting as a liaison with the services delivery teams and our client management.
• This is an onsite client-facing position.
• Coordinate/Consult with teams responsible for engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment.
• Coordinate/Support team members using Microsoft MDT and SCCM/OSD for image development and management
• The EUS Coordinator assists project management staff to drive implementation of simple to complex integrated solutions for managing the End User Environment.
• He/she is a primary contact for our Endpoint Management Team
• The person in this role will assist in resource planning related to EUS participation in projects, balancing project requirements against required staffing for effective day to day operations.