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Field Engineer 2
Ref No.: 17-01350
Location: Haverhill, Massachusetts
Position Type:Contract
Start Date / End Date: 03/06/2017 to 03/06/2018
 
  • Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Fully qualified field engineer. High degree of troubleshooting skill required.
  • Should possess leadership skills such as being able to organize work and oversee tasks performed by others. Need clear understanding of how to manage a ticket queue in an SLA driven environment.
  • Must have excellent customer relationship skills. Level 3 break/fix expertise required. Courteous, outgoing, friendly personality that evokes confidence.
 
Required Skills:
 
English, Experienced
Deskside Support Services Delivery & Support, Experienced
CompTIA A+, Required
Service Now Experience preferred
Excellent communication skills, both written and spoken in English