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Field Engineer 3
Ref No.: 17-00702
Location: Haverhill, MA, Massachusetts
Position Type:Contract
Start Date / End Date: 02/02/2017 to 02/21/2018
 Job Duties:
Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Fully qualified field engineer. High degree of troubleshooting skill required. Should possess leadership skills such as being able to organize work and oversee tasks performed by others. Need clear understanding of how to manage a ticket queue in an SLA driven environment. Must have excellent customer relationship skills. Level 3 break/fix expertise required. Courteous, outgoing, friendly personality that evokes confidence.

Required Skills:
  1. English,Experienced
  2. Deskside Support Services Delivery & Support,Experienced
  3. CompTIA A+, Required
  4. Service Now Experience preferred
  5. Excellent communication skills, both written and spoken in English