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Field Engineer 3
Ref No.: 17-00504
Location: Rockland, Massachusetts
Position Type:Contract
Start Date / End Date: 01/25/2017 to 01/25/2018
 
  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites.
  • May diagnose and resolve product performance problems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Maintains a functional understanding of company service solutions.
 
Required Skills:
 
1. Technical Troubleshooting, Advanced
 
2. Laptop PC, Install/Support, Advanced
 
3. Desktop PC. Install/Support, Advanced
 
4. Excellent Customer Service Experience Required
 
5.  A+ is Required
 
6. 6+ years IT experience required
 
7. Break/Fix experience required
 
8. Service Now Experience
 
9. Excellent Communication Skills, written and spoken (English Language)