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Customer Engineer 6
Ref No.: 17-00342
Location: West Boylston, MA, Massachusetts
Position Type:Contract
Start Date / End Date: 01/18/2017 to 01/17/2018
MUST HAVE:
A+ Certification
Laptop/Desktop Break/fix
Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!!

Job
Description:

Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills:

DELL Desktop PC, Install/Support, Expert

Education and experience:

Must be able to pass drug and background screening.
Must be able to complete required product training


All candidates submitted or interviewed must understand the following. The manager will ask questions regarding this and if they do not know, the interview will end immediately.

The overview of the position that the tech must be informed and be ok with is as follows:
• Primarily responsible for Dell Laptop break-fix. Must be have expert level computer building background. If not able to build a PC on his/her own without any issues, this job is not a good fit. Must have built several computers from the ground up in the past.
• NYC: Will be walking and taking public transportation to all of Manhattan and downtown Brooklyn. Will be carrying between 15 to 30 lbs of parts in a back pack or luggage bag provided by Client. The job is physical so if this is a problem, not a good fit.
• Will be required to report to the downtown Client office, 2 blocks from NY Stock exchange, at 9am every morning. If there is an issue getting to work because of difficult train ride, this is not a good fit.
• Business casual attire. No jeans, sneakers, or sportswear.
• Must have excellent communication skills. No slang or improper usage of the English language.
• Must be an expert in email communication with an iPhone/smart phone.
• Must have an excellent, upbeat, enthusiastic, professional attitude. If I don't feel enthusiasm and eagerness during interview, I will fail the candidate on the spot.
• Ok that this job does not have guaranteed hours. The average is 30 to 40 hours per week. It could be less than that during holidays and more than that post holiday rush. No guaranteed hours.
• Must be OK with bringing $31 to purchase the weekly metro card on 1st day if selected. Agency will reimburse once candidate submits expense.
• Must pass the current 19 Dell exams BEFORE an offer is submitted. If candidate passes my interview, I will sponsor him along with 1 or 2 other candidates that do well. The 1st of the 2 or 3 candidates that passes all the Dell exams, get the job. Must be ok with this.


Job
Description:

Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills:

DELL Desktop PC, Install/Support, Expert

Education and experience:

Must be able to pass drug and background screening.
Must be able to complete required product training
DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank, the resume WILL be rejected!
 
Candidate Information:
Name:
Address: (MUST HAVE FULL ADDRESS WITH ZIP CODE OR WILL BE REJECTED)
Phone Number:
Email Address:
 
1.       Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
2.       Have you ever worked for Client? If yes, please provide the dates and reason for leaving.
3.       Are you currently looking for other opportunities in the job market?
4.       If your car breaks down, what is your back up plan for getting to work or traveling to a customer to provide services?
5.       Occasionally you may be ask to work beyond the end of your planned shift (for example, to work past 5:30pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
6.       Do you have a reliable computer, a high speed internet connection, and a printer at home that you can use for work?
7.       The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt ( tucked in), and dress shoes.  No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweat shirts. Are you willing and able to comply with this dress code?
8.       As of today, are you available to stay in this position for at least 6 months?  Do you anticipate any reason you wouldn't be able to complete 6 months of service?
9.       Dell computer certification is a requirement for this position.  Are you currently certified?  If not, are you able to become certified before work begins?  Evidence of certification must be submitted before your onboarding process is complete (roughly 5 business days from the date of offer). Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes.
10.   If you already have Dell certifications, please provide your Dell Login.
11.   Do you have gaps in your resume between jobs? If so, explain why.
12.   Why did your last position end?  What about the position prior to that one?
 
UTS Technical Questions for NBD Candidates
 
1.      User Maria calls you to complain that her system is totally dead today. It was working fine when she left the last evening. What should you check first?
2.      Your client's computer refuses to connect to the network. You observe the NIC light is not ON and then use a different cable. What should you do next?
3.      Sally is having a problem with the network. She cannot log on from her computer although the computer is fine. You log on from her workstation using her username and password. Everything works fine. What is most likely the problem?
4.      You have just configured two new SCSI drives on a system board meant for ATA drives. The drives being recognized after boot up are ATA drives. What is the problem?
5.      You have just purchased a computer running Win 2000 with the following configuration. Every time the system is powered ON it keeps rebooting automatically. What could the problem be? ATX Main board Two Pentium 4 – 1 GHz, 200W Power Supply 
6.      Your HDD does not respond upon powering ON your computer. What is the most likely problem?:
7.      You boot your PC and don't hear the usual single beep. What should you check first?
8.      You switch on your PC and get no display. You are sure the monitor is ok. How would you troubleshoot this problem?
9.      What is the most likely consequence of a sudden power outage?   
10.   A parity error usually indicates a problem with which of the following