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Field Engineer 2
Ref No.: 17-00216
Location: Wilmington, Delaware
Position Type:Contract
Start Date / End Date: 01/11/2017 to 01/25/2018
 Job Description:
 
  • Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.
  • Recommend components/configurations and assemble customized computer systems.
  • Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair.
  • Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.
  • Understand and utilize technical manuals and support resources.
  • Achieve average work order sales and productivity standards.
  • Adhere to current policies and procedures.
  • Complete all service system transactions accurately.
  • Maintain a clean and organized work area.
  • Keep up-to-date on retail products, current technologies a006440nd service certifications required by ASP partners.
  • Perform other duties and tasks as assigned.
 
Required Skills:
 
·         English, Experienced
 
·         Flexibility and Adaptability, Experienced
 
·         Deskside Support Services Delivery & Support, Advanced
 
·         CompTIA A+, Experienced