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Field Engineer 3
Ref No.: 17-00185
Location: Chantilly, Virginia
Position Type:Contract
Start Date: 01/10/2017
MUST HAVE 3 PLUS YEARS EXPERIENCE OF IT TECH SUPPORT

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations.
• Perform diagnostics and resolves product performance problems.
• Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
• Needs a thorough understanding of Windows 7 and PC hardware.
• Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
• Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
• Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Proficient in troubleshooting Windows 7, standard MS applications, and Dell, Client, and Toshiba hardware.
• Strong hardware and software installation and support experience.
• Ability to install, test and troubleshoot computers and peripherals.
• Perform configurations and Break/Fix in a PC configuration and setup environment.
• Process daily tickets to meet or exceed SLA's.
• Work will include troubleshooting, hot swaps and asset tracking tasks.
• Perform the necessary tasks needed in shipping devices after they have been processed to tickets and work orders.
• Apple Macintosh experience is a plus
• PC/laptop Hardware and software, Advanced
• Hardware installation, diagnostics and support, Experienced
• Windows 7, Advanced
• Provide upgrade and support operations for branch and corporate applications.
• Anticipates the needs of clients and acts accordingly.
• Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
• Will be expected to be able to research problems and products when necessary
• Provide on premise support for projects and other support teams where needed
• Support and maintenance of inventory and asset management processes and procedures
• Understanding of or experience with imaging and diagnostic tools.
• Understanding of or experience with SCCM 2012
• Client and Dell Hardware Certified would be desirable
• Understanding of or experience with Symantec Endpoint Encryption experience would be desirable
• Understanding of or experience with Symantec Endpoint Protection experience would be desirable
• Understanding of or experience with Raritan KVM Over IP would be desirable
• PC Lab management experience would be desirable
• Ability to multi-task and mange time efficiently.
• Ability to work as part of a team.