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Analyst, Contract and Billing
Ref No.: 16-07710
Location: San Diego, California
Position Type:Contract
Start Date / End Date: 12/19/2016 to 06/18/2018
  • Responsible for monitoring accounts receivable balance, perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation
  • Work closely with Contracts, Credit, Billing, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment
  • Assist the Portfolio team with handling high telephone volume, collect customer payments in accordance with payment due dates
  • Identify issues attributing to account delinquency and communicate with customers in a positive and friendly manner Both Verbal and written
  • Perform reconciliations as necessary to resolve non-payment issues, negotiate payment dates on delinquent accounts
  • Review and monitor assigned accounts and all applicable collections reports, provide timely follow up on payment arrangements
  • Maintain required level of documentation on collection efforts, escalate delinquent accounts as per the Escalation Protocol
  • Complete all reports on delinquent accounts by the established deadlines, prioritize work in consideration of deadlines