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Customer Engineer 4
Ref No.: 16-07652
Location: El Segundo, California
Start Date: 11/28/2016
 Job description:
We expect that there will be 2 or 3 times per year where they may need to travel either within California or to Chantilly, VA.  Initial training will occur in Chantilly for one week.
Must Note Citizenship Status ON RESUME: end client requires USC
NOTE - THE QUESTIONS LISTED BELOW MUST BE ON ALL RESUMES OR IT WILL BE REJECTED

MUST HAVE 3 PLUS YEARS EXPERIENCE OF IT TECH SUPPORT ON RESUME
Job Description:
 
•             Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations.
•             Perform diagnostics and resolves product performance problems.
•             Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
•             Needs a thorough understanding of Windows 7 and PC hardware.
•             Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
•             Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
•             Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations at customer sites.
•             Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
•             Proficient in troubleshooting Windows 7, standard MS applications, and Dell, Client, and Toshiba  hardware.
•             Strong hardware and software installation and support experience.
•             Ability to install, test and troubleshoot computers and peripherals.
•             Perform configurations and Break/Fix in a PC configuration and setup environment.
•             Process daily tickets to meet or exceed SLA's.
•             Work will include troubleshooting, hot swaps and asset tracking tasks.
•             Perform the necessary tasks needed in shipping  devices after they have been processed to tickets and work orders.
•             Apple Macintosh experience is a plus
•             PC/laptop Hardware and software, Advanced
•             Hardware installation, diagnostics and support, Experienced
•             Windows 7, Advanced
•             Provide upgrade and support operations for branch and corporate applications.
•             Anticipates the needs of clients and acts accordingly.
•             Maintain knowledge of current and new technologies.  Seek opportunities to learn new skills.
•             Will be expected to be able to research problems and products when necessary
•             Provide on premise support for projects and other support teams where needed
•             Support and maintenance of inventory and asset management processes and procedures
•             Understanding of or experience with imaging and diagnostic tools.  
•             Understanding of or experience with SCCM 2012  
•             Client and Dell Hardware Certified would be desirable
•             Understanding of or experience with Symantec Endpoint Encryption experience would be desirable
•             Understanding of or experience with Symantec Endpoint Protection experience would be desirable
•             Understanding of or experience with Raritan KVM Over IP would be desirable
•             PC Lab management experience would be desirable
•             Ability to multi-task and mange time efficiently. 
•             Ability to work as part of a team.
 
PRE-SCREEN QUESTIONS:
 
•             How many years of IT support experience?
·                How many years of deskside support (face to face)?
•             What is the largest user community you have supported?
•             Expertise level for Windows 7 (beginner, intermediate, advanced, or expert)
·                 Expertise level for Windows 10 (beginner, intermediate, advanced, or expert)
·                 Experience supporting Apple iOS or Android mobile devices?
•             How much personal and professional Apple Mac support experience?
•             Any experience as a Site Lead or Team Lead?
·                 Have reliable transportation?
·                Ability to lift up to 25 pounds unassisted?