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Customer Engineer 4
Ref No.: 16-07479
Location: Englewood Cliffs, New Jersey
Position Type:Contract
Start Date: 11/15/2016
Role: Customer Engineer 4 - High Cost
End Client: Unilever
Positions: 1
Location: Englewood Cliffs, NJ
Duration: temp to hire
Job Description:

The General Duties:
  • General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
  • Troubleshoot and resolve software issues to maintain business continuity
  • Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment
  • Managing Objects and User Accounts in Active Directory
  • Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
  • Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community

Role Requirements:
  • High School diploma or GED required
  • 5 or more years of experience in a hands-on desk side support role required
  • Must have valid driver's license with reliable vehicle and appropriate insurance (required)
  • Proficiency in Windows operating systems, Microsoft Office software
  • Proficient with PC hardware
  • Excellent communication skills required.
  • Excellent Administrative skills required
  • A+ Certification required
  • Lenovo certifications a plus
  • Excellent Client Facing Skills
  • VIP Support Skills
800 Sylvan Ave
Englewood Cliffs, NJ 07632

Start Date: 11/21/2016

Support Hours: Monday – Friday 8AM – 5PM