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Customer Engineer 5
Ref No.: 16-07019
Location: Chantilly, Virginia
Position Type:Contract
Experience Level: 4 Years
Start Date: 10/24/2016
Job description:
  •  Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Installs and optimizes HW/SW/Networking product and configurations.
  • Perform diagnostics and resolves product performance problems.
  • Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
  • Needs a thorough understanding of Windows 7 and PC hardware.
  • Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
  • Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
  • Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Installs and optimizes HW/SW/Networking product and configurations at customer sites.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Proficient in troubleshooting Windows 7, standard MS applications, and Dell, Client, and Toshiba  hardware.
  • Strong hardware and software installation and support experience.
  • Ability to install, test and troubleshoot computers and peripherals.
  • Perform configurations and Break/Fix in a PC configuration and setup environment.
  • Process daily tickets to meet or exceed SLA's.
  • Work will include troubleshooting, hot swaps and asset tracking tasks.
  • Perform the necessary tasks needed in shipping  devices after they have been processed to tickets and work orders.
  • Apple Macintosh experience is a plus
  • PC/laptop Hardware and software, Advanced
  • Hardware installation, diagnostics and support, Experienced
  • Windows 7, Advanced
  • Provide upgrade and support operations for branch and corporate applications.
  • Anticipates the needs of clients and acts accordingly.
  • Maintain knowledge of current and new technologies.  Seek opportunities to learn new skills.
  • Will be expected to be able to research problems and products when necessary
  • Provide on premise support for projects and other support teams where needed
  • Support and maintenance of inventory and asset management processes and procedures
  • Understanding of or experience with imaging and diagnostic tools.  
  • Understanding of or experience with SCCM 2012  
  • Client and Dell Hardware Certified would be desirable
  • Understanding of or experience with Symantec Endpoint Encryption experience would be desirable
  • Understanding of or experience with Symantec Endpoint Protection experience would be desirable
  • Understanding of or experience with Raritan KVM Over IP would be desirable
  • PC Lab management experience would be desirable
  • Ability to multi-task and mange time efficiently. 
  • Ability to work as part of a team.