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Image Deployment Engineer
Ref No.: 16-06742
Location: Kokomo, Indiana
Position Type:Contract
Start Date: 10/11/2016
 
  • Delivers and leads team in the delivery of second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
  • Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Provides alerts and situation status information to both client and Client management.
  • Coordinates critical customer issues as well as new product and/or system implementations. Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and customer documentation is current and complete. Initiates process improvements for internal and external customers.
  • The candidate will be called on to provide top level support to existing customers on an as-needed basis, to transition new outsourcing clients to these services, and to provide consulting advisory and technical delivery services for special projects related to these services
  • This position requires strong working experience with Windows 7 Deployment processes, Image Development and deployment with MDT and SCCM OSD, design and administration of Microsoft SCCM (all versions) in a large enterprise, and SCCM based reporting
 
Responsibilities:
 
  • Responsible for designing and developing Windows client Operating system images (Windows 8.1, Windows 10)
  • Responsible for handling tier 3 incident management tickets
  • Review and Approve implementation of technical documentation's if required.
  • Developing and testing Windows client Operating system master images (Windows 7/Windows 8 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium sized accounts
  • Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.
  • Interact with SDM's and clients as required to gather end to end requirements of the build, document them and get signed off.
  • Conduct peer review / Quality assurance for builds or changes being carried out by peers.
  • Attend meetings with SDM's, Client and other stake holders as required.
  • Up skill oneself based on the industry and team demands
  • Conduct training sessions for fellow team members
 
Skills, Experience & Qualifications:
 
  • BS degree highly desired but not required
  • Between 6 to 8 years of relevant experience in using tools such a MDT, SCCM 2007/2012, WAIK/Windows ADK etc.
  • Expertise on Desktop imaging (Creating and Deploying Windows XP, Windows 7 and Windows 8) using WAIK/ Windows ADK with MDT 2013 and higher, SCCM 2012, Windows Deployment Services.
  • In-depth knowledge and troubleshooting experience of Lite-Touch, Zero touch Deployments, WDS/PXE Issues, Sysprep tool, WinPE
  • Expertise and prior experience in designing large scale OS migrations (Windows XP to Windows Vista/ Window 7/ Windows 8) using USMT,
  • Knowledge of customizing the configuration xml files and creating custom migration files to suit the migration needs is a must.
  • Troubleshooting failed migration scenarios.
  • Expertise and experience in working with Desktop hardware products by Dell, Client, Lenovo, Client, Fujitsu, Sony etc.
  • Knowledge of hardware components
  • Knowledge of driver integration
  • Good knowledge of Windows client operating systems such as Windows 7 , Windows 8 and Windows 10
  • Basic knowledge of server 2008, Active directory, Group policy, DHCP, DNS and basic windows networking
  • Knowledge of VB Scripting/ HTA / Batch scripting/Power Shell or any programming language is an added advantage
  • MDT, SCCM 2007/ SCCM 2012, Windows 7/Windows 8 related certifications is an added advantage
  • Excellent communication and presentation skills
  • Graduate or equivalent work experience
  • Take active part in technology, process trainings
  • Ability to be on-site in Kokomo Indiana