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Customer Engineer 4
Ref No.: 16-06216
Location: Buffalo, New York
Position Type:Contract
Start Date: 09/19/2016
 MAJOR RESPONSIBILITIES:
 
• Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.
• Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair.
• Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.
• Understand and utilize technical manuals and support resources.
• Achieve average work order sales and productivity standards.
• Adhere to current policies and procedures.
• Complete all service system transactions accurately.
• Maintain a clean and organized work area.
• Keep up-to-date on retail products, current technologies and service certifications required by ASP partners.
• Perform other duties and tasks as assigned.
 
EDUCATION & EXPERIENCE:
 
High school diploma or equivalent, and at minimum COMPTIA A+ certification or the ability to be certified within 90 days of hire.