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Customer Engineer 5
Ref No.: 16-06071
Location: Jaffrey, New Hampshire
Position Type:Contract
Start Date / End Date: 09/13/2016 to 09/13/2017
  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Installs and optimizes HW/SW/Networking product and configurations at customer sites.
  • May diagnose and resolve product performance problems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Maintains a functional understanding of company service solutions.

Required Skills:

1. Technical Troubleshooting,Advanced

2. Laptop PC, Install/Support,Advanced

3. Desktop PC. Install/Support,Advanced

4. Excellent Customer Service Experience Required

5. CompTIA A+ is preferred

6. 3 years IT experience required