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Customer Engineer 5
Ref No.: 16-05713
Location: Chantilly, Virginia
Position Type:Contract
Start Date: 08/26/2016
 
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations.
•             Perform diagnostics and resolves product performance problems.
•             Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
•             Needs a thorough understanding of Windows 7 and PC hardware.
•             Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
•             Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
•             Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations at customer sites.
•             Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
•             Proficient in troubleshooting Windows 7, standard MS applications, and Dell, Client, and Toshiba  hardware.
•             Strong hardware and software installation and support experience.
•             Ability to install, test and troubleshoot computers and peripherals.
•             Perform configurations and Break/Fix in a PC configuration and setup environment.
•             Process daily tickets to meet or exceed SLA's.
•             Work will include troubleshooting, hot swaps and asset tracking tasks.
•             Perform the necessary tasks needed in shipping  devices after they have been processed to tickets and work orders.
•             Apple Macintosh experience is a plus
•             PC/laptop Hardware and software, Advanced
•             Hardware installation, diagnostics and support, Experienced
•             Windows 7, Advanced
•             Provide upgrade and support operations for branch and corporate applications.
•             Anticipates the needs of clients and acts accordingly.
•             Maintain knowledge of current and new technologies.  Seek opportunities to learn new skills.
•             Will be expected to be able to research problems and products when necessary
•             Provide on premise support for projects and other support teams where needed
•             Support and maintenance of inventory and asset management processes and procedures
•             Understanding of or experience with imaging and diagnostic tools.  
•             Understanding of or experience with SCCM 2012  
•             Client and Dell Hardware Certified would be desirable
•             Understanding of or experience with Symantec Endpoint Encryption experience would be desirable
•             Understanding of or experience with Symantec Endpoint Protection experience would be desirable
•             Understanding of or experience with Raritan KVM Over IP would be desirable
•             PC Lab management experience would be desirable
•             Ability to multi-task and mange time efficiently. 
•             Ability to work as part of a team.