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Customer Engineer 4
Ref No.: 16-05403
Location: Plano, Texas
Position Type:Contract
Start Date: 08/15/2016
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations.
• Performs diagnostics and resolves product performance problems.
• Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
• Needs a thorough understanding of Windows 7 and PC hardware.
• Responsibilities include troubleshooting and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
•Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
• Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Proficient in troubleshooting Windows XP, standard MS applications, and Client hardware.
• Strong hardware and software installation and support experience.
• Ability to install, test and troubleshoot computers and peripherals.
• Perform configurations and Break/Fix in a PC configuration and setup environment.
• Process daily tickets to meet or exceed SLA's.
• Work will include troubleshooting, hot swaps and asset tracking tasks.
• Some level of Apple Macintosh experience is REQUIRED
· • PC/laptop Hardware and software, Advanced
• Hardware installation, diagnostics and support, Experienced
• Windows 7, Advanced
• Provide upgrade and support operations for branch and corporate applications.
• Anticipates the needs of clients and acts accordingly.
• Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
• Will be expected to be able to research problems and products when necessary
• Provide on premise support for projects and other support teams where needed
•Support and maintenance of inventory and asset management processes and procedures
• Understanding of or experience with imaging and diagnostic tools.
• Ability to multi-task and mange time efficiently.
• Ability to work as part of a team.