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Customer Engineer 4
Ref No.: 16-04750
Location: Rockland, Massachusetts
Start Date / End Date: 07/20/2016 to 07/20/2017
 Job Description:
 
  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites.
  • May diagnose and resolve product performance problems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Maintains a functional understanding of company service solutions.
 
Required Skills:
 
 
1. Technical Troubleshooting,Advanced
 
2. Laptop PC, Install/Support,Advanced
 
3. Desktop PC. Install/Support,Advanced
 
4. Excellent Customer Service Experience Required
 
5. CompTIA A+ is preferred
 
6. 3 years IT experience required
 
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