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Second shift from 3pm Midnight with 1hr lunch. This also might change and is dependent on our business needs.
Primary skills I am looking for are:
Server Hardware knowledge and experience.
Point of Sale hardware knowledge and experience.
Printer experience is a benefit as well.
Organization skills are very important.
The candidate will work directly with customers so must be customer oriented.
Travels to client sites throughout the day taking service calls. The Customer Engineer performs activities associated with installing, maintaining and servicing deskside computer-related products and legacy systems, at customer sites, large IMS environments and/or depot locations, by using standard methods, techniques and tools applicable to the area in which they are working. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking. The Customer Engineer achieves the productivity metrics associated with their position. Experience with and knowledge of desktop and server hardware, storage systems (SAN / NAS / Tape), Cisco, desktop and server operating systems and desktop and server applications.
Previous field service or other relevant technical work experience working in complex systems environments required.
Installs and maintains Enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
Performs Installs, moves, adds and changes as required.
Takes responsibility for follow-up services or problem escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Requires a high level of expertise in some or all of the following:
High end document processing equipment, Enterprise Servers, high-end electro-mechanical devices storage subsystems and drives, and high end networking and complex product configuration.
Troubleshooting software and hardware problems.
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Advanced degree of knowledge of hardware and software including Client/Microsoft/Network operating systems.
Advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems.
Ability to test and certify PC, networks, servers and client /Client approved software applications and associated peripherals.
Focused on solving business problems.
Performance and attitude consistent with Client Core Behavioral Attitudes.
Demonstrated commitment to quality and performance improvement.
Excellent teamwork skills and ability to work unsupervised.
Excellent analytical and diagnostic abilities.
Strong client communication skills.
Able to produce clear, concise and readable documentation.
Knowledge of client specific internal procedures and service delivery requirements.
Local Area Networks,Advanced
Server Hardware (Blade servers),Experienced
Server Hardware (non-Blades),Experienced
Cisco Router Support,Expert
Desktop Multifunction Printer Support,Advanced
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