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Customer Engineer 5
Ref No.: 16-03217
Location: Hamilton, New Jersey
Position Type:Contract
Start Date: 05/17/2016
Windows 8.1 experience & A+ certification
MUST SHOW 3 YEARS EXPERIENCE OR WILL BE REJECTED
Suite 140, 300 American Metro Blvd, Hamilton, NJ USA

Job Description:
Specific skills:
  • Desktop and laptop hardware diagnostic and repair skills
  • Windows 7 and 8.1 expertise
  • Windows Migration experience
  • Face-to-face support as well as remote support experience
  • Office 2010 support
  • PC imaging and setup proficiency
  • Network administration and support experience is a plus

General Skills:

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Installs and optimizes HW/SW/Networking product and configurations.
Perform diagnostics and resolves product performance problems.
Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
Needs a thorough understanding of Windows 7 & 8.1 and PC hardware.
Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Installs and optimizes HW/SW/Networking product and configurations at customer sites.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Strong hardware and software installation and support experience.
Ability to install, test and troubleshoot computers and peripherals.
Perform configurations and Break/Fix in a PC configuration and setup environment.
Process daily tickets to meet or exceed SLA's.
Work will include troubleshooting, hot swaps and asset tracking tasks.
PC/laptop Hardware and software, Advanced
Hardware installation, diagnostics and support, Experienced
Anticipates the needs of clients and acts accordingly.
Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
Will be expected to be able to research problems and products when necessary
Provide on premise support for projects and other support teams where needed
Support and maintenance of inventory and asset management processes and procedures
Understanding of or experience with imaging and diagnostic tools.
Ability to multi-task and mange time efficiently.
Ability to work as part of a team.
Technical and procedural documentation skills are a plu