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Customer Engineer 5
Ref No.: 16-02726
Location: Plano, Texas
Position Type:Contract
Start Date / End Date: 04/27/2016 to 05/27/2017
 
NOTE - THE QUESTIONS LISTED BELOW MUST BE ON ALL RESUMES OR IT WILL BE REJECTED
Field Services tech in Plano, Texas
•             Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations.
•             Performs diagnostics and resolves product performance problems.
•             Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
•             Needs a thorough understanding of Windows 7 and PC hardware.
•             Responsibilities include troubleshooting and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
•Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
•             Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
•             Installs and optimizes HW/SW/Networking product and configurations at customer sites.
•             Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
•             Proficient in troubleshooting Windows XP, standard MS applications, and Client hardware.
•             Strong hardware and software installation and support experience.
•             Ability to install, test and troubleshoot computers and peripherals.
•             Perform configurations and Break/Fix in a PC configuration and setup environment.
•             Process daily tickets to meet or exceed SLA's.
•             Work will include troubleshooting, hot swaps and asset tracking tasks.
•             Some level of Apple Macintosh experience is REQUIRED
  •          A+ certification highly desired.
•             PC/laptop Hardware and software, Advanced
•             Hardware installation, diagnostics and support, Experienced
•             Windows 7, Advanced
•             Provide upgrade and support operations for branch and corporate applications.
•             Anticipates the needs of clients and acts accordingly.
•             Maintain knowledge of current and new technologies.  Seek opportunities to learn new skills.
•             Will be expected to be able to research problems and products when necessary
•             Provide on premise support for projects and other support teams where needed
•Support and maintenance of inventory and asset management processes and procedures
•Understanding of or experience with imaging and diagnostic tools.  
•             Ability to multi-task and mange time efficiently. 
•             Ability to work as part of a team.