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GECAN - Technical Support I
Ref No.: 17-07198
Location: Oakville, Ontario
Position Type:Contract
Start Date / End Date: 01/03/2018 to 06/30/2019


The Technical Support I will have the following responsibilities:

Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of technologies.

Requires 1-2 years of relevant experience.

In this position, you will be responsible for the setup of our M&D product to our water processing equipment, such as ultra-filtration (UF), reverse osmosis (RO), electro dialysis (ED), and mobile water product lines.
• Communicate over the phone with field service representatives (FSRs) and/or customers on configuring the site data acquisition computer.
• Collaborate with internal members to gather requirements to initiate the process for a new site setup.
• Follow established setup and associated quality procedures for new M&D sites.
• Generate project specific tag lists from the site Programmable Logic Controller (PLC) code.
• Configure the site-specific data acquisition computer, Human-machine interface (HMI) or Supervisory Control and Data Acquisition (SCADA) to log the required data from the PLC.
• Working with customer or site IT personnel to troubleshoot data logging and transmission issues.
• Testing new hardware and software to provide customers with new data logging solutions
• Work in an energetic and collaborative fashion to support our existing and new customers.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology or Data Science (or equivalent field) from an accredited university or college
• Programming experience with Rockwell, Client, and Siemens PLCs will be beneficial
• Networking knowledge/experience an asset

Desired Qualifications:

• Knowledge of Microsoft SQL Server, and Oracle databases
• Strong coding skills in one or more programming language such as Python/VB.NET/Java
• Experience with PLC and/or HMI programming (Rockwell, Client and Siemens)
• Individuals who are driven, confident, and willing to learn.
• Self-motivated, able to work independently with minimal guidance
• Communicate effective and efficiently in team environment both verbally and written
• Proven problem solving skills
• Strong interpersonal and leadership skills and able to work with groups and drive to completion
• Ability to prioritize, organize work, and meet deadlines
• Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations
• Knowledge of the Client Water products and systems (UF, MBR, RO)