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Field Engineer 2
Ref No.: 17-07053
Location: Houston, Texas
Start Date: 11/22/2017
 Required Skills / Experience:
MUST HAVE strong L3 break fix experience
A+ Certification
Laptop PC, Install/Support,Advanced
Desktop PC. Install/Support,Advanced
Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
Face-to-face support as well as remote support experience 
Needs a thorough understanding of Windows 7 & 10 and PC hardware.
Needs a thorough understanding of MS Office 2010 support
PC imaging and setup proficiency 
Should be well organized and have good communication skills as he/she will be interfacing directly with the customer
Technical and procedural documentation skills are a plus
Experience working with Bloomberg application is a plus (or financial company IT support experience)
Provide troubleshooting, problem solving and on-site technical support for all hardware/software computer deployments and related issues for all levels of users
Analyze, test, implement and support the rollouts of new client equipment such as PCs, laptops, and tablets
Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
Provide client level support for all IT deployments and project
Optimizing hardware/software/networking products and configurations as scripted and ensuring customer satisfaction.
Manage users in Active Directory and image PCs using SCCM.
Ability to work in high pace environment and financial company background
(or other similar environment) a plus
Demonstrated Leadership skills; ability to work on a team; good attitude!
 
Day to Day Work:
 
  • General hardware break/fix of laptops, desktops, some server work
  • Troubleshooting and repair of hardware and software issues to maintain business continuity
  • Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like iPhones, iPads, and MS Surface
  • New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction