Previous Job
Previous
Field Engineer 2
Ref No.: 17-06152
Location: Seattle, Washington
Start Date: 10/12/2017
 
  •          Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  •          Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  •          Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  •          Fully qualified field engineer.
  •          High degree of troubleshooting skill required.
  •          Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
  •          Need clear understanding of how to manage a ticket queue in an SLA driven environment.
  •         Must have excellent customer relationship skills.
  •        Level 3 break/fix expertise required.
  •         Courteous, outgoing, friendly personality that evokes confidence.
 
Required Skills:
  •          English, Experienced
  •          Deskside Support Services Delivery & Support, Experienced
  •          CompTIA A+, Experienced