Previous Job
Previous
Field Engineer 2
Ref No.: 17-06017
Location: San Francisco, California
Start Date: 10/05/2017
 This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Location: San Francisco, CA (specific address is pending)
Duration: Long term; Contract-to-hire (potentially after 520 hours if performing well, etc.)
Positions: 2 candidates need to be sourced ASAP, the last two are not needed until the first of January.
End Client: Lutron
Driving Required: Yes – Very little, most times they will go to one location. They may go to different locations over time depending on where the work is, but wherever they go that are usually there for the day. Very low mileage.
(MVR must be conducted with the DBI process if hired)
Parking: Parking expenses CAN be reimbursed.
U.S. Citizen:  Yes
Bill Rate: $32.00-35.00 (Do NOT submit over $36.00/hr) – Should you find someone *amazing*, you can submit over the max of $36…but these should be the exception, not the rule.
Pay Rate: $22.86-25.18/hr (Do not submit those over $25.90/hr)
Schedule:  M-F, 40 hrs/wk; 8 hrs/day
Training:  Will go to Pennsylvania for ILT training
MUST BE ON THE TOP OF EVERY RESUME:
·         Candidate's Name
·         Phone Number
·         Email Address
·         City, State
·         U.S. Citizenship
Interview Process:
1.       Client Phone Screening
2.       Onsite Interview Interview with End Client
3.       Additional interviews: "Many people to be interviewed by, ride-alongs with Lutron folks, various tests as well”
IMPORTANT - Factors absolutely required: 
·         Current experience – If they haven't worked within the last few months, do NOT submit
·         Able to talk about experience in detail from their resume without any issues
·         Good communication skills (listening is part of that)
·         Understand the need for client satisfaction and proven experience
 
Key Responsibilities:
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.    
In this position, you would be a key part of our expanding Field Service team at customer sites ensuring that the advanced lighting systems are commissioned properly and serviced post-installation.  This role is an integral part of our customer-focused business model. Will ensure proper operation of equipment and complete customer satisfaction.  Perform several types of services offered (startup, warranty, non-warranty) at customer sites. 
Examples include but are not limited to:
 Startup Services
  • Verify correct installation.
  • Assist in debugging wiring.
  • Upload updated software to processors and controls.
  • Configure software to operate per customer specifications.
  • Test system performance.
  • Train customer on maintenance and operation.
  • Follow-up on open related job site issues.
  • Manage on-site job communication with regard to client products and services.
 Warranty and Support Plan Services
  • Diagnose issues identified by customer.
  • Update firmware as needed.
  • Modify software configuration per customer.
  • Replace parts (not to include items that require a licensed electrician)
  • Debug system or network issues.
  • Perform maintenance.
       Day to Day Work
  • Deliver exemplary customer service to customers in the field
  • Become proficient in servicing all systems while following field service procedures
  • Investigate, trace, implement, and install network solutions
  • Troubleshoot and repair commercial lighting system installations
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades) 
  • Work independently to accommodate the ever changing needs and priorities of our customers
  • Serve as a technical expert for legacy systems and products
  • Deliver customer focus solution that align to company culture and values
       Qualifications
  • High school diploma or GED required
  • 2 or 4 year college degree, technical school degree, or related experience
  • 4+ years of work experience in electro-mechanical, electronic, electrical related field
·         Experience supporting IT network products
·         Specific manufacturers certifications as required. IE EMC, Dell, Cisco, Microsoft, COMPTIA certifications, and NETWORKPLUS
·         Advanced degree of knowledge of hardware and software including Microsoft/Network operating systems
  • Experience with basic electrical systems
  • Strong customer service skills
  • Highly organized and accustomed to a fast-paced work schedule
  • Must have valid driver's license and reliable vehicle (including a back-up plan) with appropriate insurance
  • Willingness to travel 20-30% of the time
  • Bi-lingual (English/Spanish) a plus