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CUSTOMER SERVICE
Ref No.: 17-05822
Location: OH, Ohio
Position Type:Contract
Start Date / End Date: 11/01/2017 to 12/31/2017
Job Description:
1) Fraud DEPARTMENT – Credit card company
2) Customer Facing experience, build trust, be motivated.
3) Two weeks of training provided
4) Help the cardholder in terms of fraud issues, calculative skills, mathematics, handle confidential information, educate the customer, improve services
5) 6 months of CSR experience or equivalent military,
Desired: Spanish, conflict resolution skills, Word and excel.

No Interviews, DG/BG test and Finger printing is required.

Need to ensure that candidate is fully available to work for two months and doesn't take leave or holidays.


Job Description:

Here are the proposed schedules:

First Location:- Kettering: 950 Forrer Blvd, Kettering, OH 45420, USA (mention shift availability as per below)

10 FTEs: Login 09:00 AM EST to 6:00 PM. Week OFFs – WED and SAT
10 FTEs: Login 10:00 AM EST to 7:00 PM. Week OFFs – WED and SAT

2Nd location : Canton : 4500 Munson St NW, Canton, OH 44718, USA

20 FTEs: Login 12:00 PM EST to 9:00 PM EST . WEEK OFFs – THU and SUN

Job description we use for Inbound Call Center agents for my team:
Trust is a vital part of any relationship. In this role, you'll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and analytical skills and thrive on a team—giving and getting support every step of the way. You'll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues. You'll review accounts, research concerns and respond promptly. Most importantly, you'll build relationships with clients, customers and colleagues. Of course you're a team player. Of course you're good on the phone, computer and calculator. But this role goes beyond the obvious.

We need you to:
• Be able to handle confidential information.
• Anticipate client and customer needs.
• Educate our customers.
• Identify and find ways to improve service.
• Identify and report call trends.

Qualifications/Requirements:
• 6+ months of customer service experience in any industry or equivalent military experience
• Basic Math Skills - Arithmetic computation.

Desired Characteristics:
• English/Spanish fluency.
• Conflict resolution skills.
• Working knowledge of FDR.
• Microsoft Word and Excel.