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Escrow Assistant I, II, or III (AmeriTitle)
Ref No.: 16-08612
Location: Weiser, Idaho
Escrow Assistant I

Under close supervision will learn and perform secretarial and clerical duties to assist in the gathering of information and handling of funds for the closing of escrows. This includes dealing with details of a highly confidential nature. Assists in developing customer relationships and business.

Or
Escrow Assistant II
Under limited supervision, perform secretarial and clerical duties to assist in the gathering of information and handling of funds for the closing of escrows. Will provide customer service and technical assistance to external and internal customers in support of the closing function. This includes dealing with details of a highly confidential nature. Assists in developing customer relationships and business.

Or
Escrow Assistant III
Under minimal supervision, perform secretarial and clerical duties in the gathering of information and handling of funds for the closing of escrows and clearing title. Will provide customer service and technical assistance to external and internal customers in support of the closing function. This includes dealing with details of a highly confidential nature. Develops customer relationships and business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Escrow Assistant I
  • Answers incoming phone calls, emails, greets customers, and places calls in a timely, professional manner with an emphasis on building customer relationships.
  • Distributes incoming and outgoing correspondence with cost-conscious considerations while adhering to time guidelines, e.g. status letters, lender loan packages, title commitments, FedEx or UPS (overnight), etc.
  • Organizes and maintains file system, file correspondence and other records.
  • Gathers accurate information, opens orders, initial file set up, deposit and disbursement of funds, written transmittals for funds and documents, handles reconveyances, pre-closing maintenance and post-closing follow-up on assigned files.
  • Maintains the escrow process flow and the escrow "to do” check list.
  • May provide transaction information to authorized persons and/or determine who can best provide and route the request.
  • May process completed loan packages including applicable conditions, copies and instructions.
  • Complies with customer preference forms.
  • Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.
  • Work overtime as required to meet the business needs.
  • Consistently works pre-established work schedule.
  • Participates in cross training to meet the business strategies.
  • Or
    Escrow Assistant II
    • Answers incoming phone calls and emails, greets customers, and places calls in a timely, professional manner with an emphasis on building customer relationships. Seeks to enhance the customer experience with customers, business associates, vendors and fellow employees.
    • Distributes incoming and outgoing correspondence with cost-conscious considerations while adhering to time guidelines, e.g. status letters, lender loan packages, title commitments, FedEx or UPS (overnight), etc.
    • Organizes and maintains file system, file correspondence and other records.
    • Communicates and interprets title and exception requirements, and purchase and sale agreements.
    • Gathers accurate information, opens orders, sets up the initial file, deposits and disburses funds, drafts written transmittals for funds and documents, handles reconveyances, pre-closing maintenance and post-closing follow-up on assigned files.
    • Provide transaction information to authorized persons and/or determines who can best provide and route the request.
    • Processes completed loan packages including applicable conditions, copies and instructions.
    • Complies with customer preference forms.
    • Maintains the escrow process flow and the escrow "to do” check list.
    • May process payoffs, balance escrow, receipt of incoming wires and/or deposit "good funds” after balancing, and may record legal documents.
    • May assist in coordinating the closing.
    • May assist in training activities of entry level positions.
    • Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.
    • Work overtime as required to meet the business needs.
    • Consistently works pre-established work schedule.
    • Participates in cross training to meet the business strategies.
    • Or
      Escrow Assistant III
      • Answers incoming phone calls, emails, greeting customers, and placing calls in a timely, professional manner with an emphasis on building customer relationships. Seeking always to enhance the customer experience with customers, business associates, vendors and fellow employees.
      • Maintains direct, continuing relationship with assigned customers; take personal ownership for customer satisfaction and loyalty.
      • Gathering accurate information, opens orders, file set up, deposit and disbursement of funds, balance escrow, written transmittals for funds and documents, handling reconveyances, pre-closing maintenance and post-closing follow-up on assigned files.
      • Responsible for obtaining necessary instruments to clear title for closing.
      • May assist in coordinating the closing.
      • Organizes and maintains file system, file correspondence and other records in preferred order and copy for physical presentation.
      • Communicates and interprets title and exception requirements, and purchase and sale agreements.
      • May periodically serve as a backup to the Escrow Officer in conducting closing activities.
      • Process payoffs, balance escrow, receipt of incoming wires and/or deposit "good funds” after balancing, may record legal documents.
      • Provides transaction information to authorized persons.
      • Distributes incoming and outgoing correspondence with cost-conscious considerations while adhering to time guidelines, e.g. status letters, lender loan packages, title commitments, FedEx or UPS (overnight), etc.
      • Maintains the escrow process flow and the escrow "to do” check list.
      • Complies with customer preference forms.
      • Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.
      • Work overtime as required to meet the business needs.
      • Assists in training and directing work activities for EA I & EA II level employees.
      • Consistently works pre-established work schedule.
      • Participates in cross training to meet the business strategies.

        MINIMUM QUALIFICATIONS:
      • Escrow Assistant I

        Education:

        High school diploma or equivalent required.

        Experience:

        One to three years basic clerical, administrative and/or customer service experience preferred. Title industry experience or other related experience e.g., real estate, banking, or legal preferred. Ability to pass the appropriate assessment, where applicable.

        Skills:

        Computer literacy required, proficient in MS Word and Excel, working knowledge of electronic email, Intranet and Internet, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills, written and verbal communication skills. Ability to become a Notary Public.

        Other:

        Must possess good written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, manages stress of deadlines and high volume workload.

        Or
        Escrow Assistant II

        Education:

        High school diploma or equivalent required.

        Experience:

        One to two years title industry experience or other related experience e.g., real estate, banking, or legal required. One year as an EA 1 preferred. Ability to pass the appropriate assessment, where applicable.

        Skills:

        Computer literacy required, working knowledge with an escrow software system, MS Word and Excel, Intranet and Internet, working knowledge of electronic email, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, and phone system. Must have good math skills, written and verbal communication skills, and the ability to proofread and correct errors. Ability to become a Notary Public.

        Other:

        Must possess good written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, and manage stress of deadlines and high volume workload.

        Or
        Escrow Assistant III

        Education:

        High school diploma or equivalent required.

        Experience:

        Two to four years performing EA I and/or EA II duties or a combination of title industry experience and relevant work experience gained in the real estate, banking, or legal field. Must have a thorough knowledge of the real estate escrows and title insurance. Ability to pass the appropriate assessment, where applicable.

        Skills:

        Computer literacy required, proficient in escrow and/or title software, MS Word and Excel, working knowledge of electronic email, Intranet and Internet savvy, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills, the ability to proofread and correct errors, and have excellent written and verbal communication skills to enhance the overall customer experience. Ability to become a Notary Public.

        Other:

        Excellent written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships and loyalty, assume personal ownership when issues arise, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, and manage stress of deadlines and high volume workload. Ability to transfer knowledge effectively.

        OTHER:
        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        WORK ENVIRONMENT:
        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        While performing the duties of this job the employee is occasionally exposed to risk of electrical shock. The noise level in the environment is moderate.

        PHYSICAL DEMANDS:
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

        While performing the duties of this job the employee is regularly required to sit, use hands to handle or feel, and to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee is required to lift up to 10 pounds on a regular basis and occasionally up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The work environment is stressful due to high customer service requirements (internal and external customers) along with consistent, and at times, constant deadlines, high work accuracy demands, and general work pressures.


ControlID: 14.234.89 SHR