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Processor (Embrace Home Loans)
Ref No.: 16-08597
Location: Silver Spring, Maryland
Performs a wide range of duties related to the processing of residential mortgage loans. These duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensure workflow deadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for providing the highest level of customer service both to internal and external customers.


• Serve as the point of contact for the borrower(s) once the loan application has been taken and submitted by the Loan Officer

• Act as liaison between borrower, Underwriter and Loan Officer

• Organize and assess all documents provided by the borrower(s), credit report, title report, flood certificate, homeowners insurance, appraisal and any other pertinent documentation that may be required

• Provide documentation to satisfy loan conditions and stipulations

• Ensure regular and timely communication with the borrower(s), title company, loan officer, real estate agent and other third parties as necessary

• Maintain a system to insure all contractual dates including but not limited to mortgage contingency, closing and rate lock expiration are met

• Remain current on all internal policies and product guidelines

• Conduct weekly pipeline review meetings with assigned Loan Officer(s)

Desired Knowledge, Skills and Experience:

• Bachelor's degree

• Must have strong customer service skills

• Ability to handle stressful situations with calmness and courtesy

• Effective time management and priority setting

• Minimum of two years retail mortgage processing experience

• Excellent written and oral communication

• Proficient computer skills

Health Benefits:
  • Medical, Dental and Vision Coverage
  • Company-paid Life & Long-term Disability Insurance
  • Voluntary Life & Short-term Disability Insurance
  • 401(k) Automatic Enrollment, first of the quarter, following your six month anniversary
  • Flexible Spending Accounts
  • Employee Assistance Plan
*Medical, Dental, Vision and Life benefits commence on the first of the month following the date of hire.

Embrace Home Loans, Inc. is an Equal Opportunity Employer.

ControlID: 14.234.89 SHR