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Mortgage Loan Officer (PNC Bank)
Ref No.: 16-08565
Location: Bayside, New York
  • Recommends loan solutions in accordance with lending guidelines and clients' requirements. Leads daily loan activities of a small, high-performing mortgage loan officer team.
  • Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop new clients.
  • Leads a team to develop and prepare loan solutions and cross-sell products and services. Reviews documentation to ensure compliance. Manages own and team's pipeline for efficiency.
  • Collaborates with internal and external stakeholders to complete mortgage transactions.
  • Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

Core Competencies
Manages Risk - Basic Experience
  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Working Experience
  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies
Customer Experience Management. - Extensive Experience
  • Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Selling. - Extensive Experience
  • Applies diverse tools, tactics and techniques to persuade customers to buy an array from the suite of banking products or services. Identifies prospecting approaches to identifying potential customers and creates opportunities in order to sell financial solutions and ideas to customers.
Effective Communications - Extensive Experience
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Matrix Management - Working Experience
  • Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Mortgage Products - Extensive Experience
  • Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.
Loan Origination - Extensive Experience
  • Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.
Financial Analysis - Extensive Experience
  • Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material.
Scheduling Work and Activities - Working Experience
  • Knowledge of the schedule creation process; ability to develop and maintain a workable schedule to accomplish the overall goals of day-to-day operations.
  • Knowledge of and the ability to sell an organization's products and services.
Cross-Selling. - Working Experience
  • Ability to utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products. Promotes financial ideas and solutions from new or existing relationships resulting in increased revenue generation.

MLO/LO RegisteredCandidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Required Education and Experience
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Total Hours Per Week
HR Job Code
M01124 Mtg Loan Officer NE (MLO)
EEO Statement
Client provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

ControlID: 14.234.89 SHR