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The Key Bank Mortgage (KBM) Loan Officer (LO) is responsible for covering a cluster of retail bank branches on the origination of residential mortgage loans. The KBM LO is expected to be on- site at their assigned branch(s) for the full 8 hour day and are expected to perform joint efforts with branch partners on increasing the mortgage opportunities within their existing client base, except as necessary to accommodate work commitments outside of the branch or outside of regular banking hours, which may necessitate a flexible work schedule. Any outside networking with outside referral sources should be handled in conjunction with the assigned branch partners. The KBM LO is expected to collaborate with the third party fulfillment company to meet the needs of our customers from the point of registration to closing. KBM Loan Officer is expected to meet or exceed established sales, cross- sell and referral goals while maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local branches. KBM LO should maintain sales/originator systems and efficient work flows. This job opening can be filled as a KBM Loan Officer Level I or Level II. ESSENTIAL JOB FUNCTIONS: The role of the KBM LO is to originate and process 1- 4 family residential real estate mortgage loans through achieving the mortgage origination loan volume. The KBM LO is responsible for gathering documents at the time of registering a loan and is expected to remain, along with the loan processor, the point of contact with the customer during the duration of the loan. This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and work flows are efficiently controlled. The KBM LO also is responsible for managing client referrals and the cross sell process ensuring all new customers are introduced to local branches. The KBM LO is responsible for knowing all Federal Regulations and bank policies/procedures. As needed and in partnership with assigned branch partners, the KBM LO is expected to help with joint calls with potential clients to develop new business both in person and over the phone. The KBM LO is to keep informed of trends and developments in the real estate market and mortgage industry. In addition, the KBM LO is to develop and maintain in- depth knowledge of products and services as well as knowledge of competitors and competitive products. Daily Branch Activities: - Book of Business client profiles with Relationship Managers to uncover mortgage opportunities. - Discuss any cross sell opportunities discovered by KBM LO. - Review mortgage pipeline with Branch Manager and/or RM, as directed by Branch Manager. For KBM LO who also call on Private Banking, a pipeline review should be held with PB RMs. - Expedite loans in process by conducting regular pipeline reviews with processor(s), follow up on documentation with borrowers, interact with title companies, realtors, attorneys, etc. - Meet with clients for mortgage opportunities as scheduled. - Interact with customer traffic. Make introductions and pass out business cards. - COI calls should take place as part of the LOs normal work day and should involve the branch staff or private banking staff, as appropriate. - Interact with all branch personnel. - Time spent in the branch will include "Monthly Activities ". Monthly Branch Activities Include But Not Limited To: - Key at Work Calls: Make at least one Key at Work call with Branch Manager or RM rotating among assigned branches. - LCA Meetings: Attend at least one LCA meeting per assigned branch and present mortgage topic. - Key Team Meetings: Attend at least one Key Team meeting fully prepared with referrals as appropriate. - Production Reviews: Meet with Branch Manager monthly to review mortgage production to goal results. Discuss commitments and plans for success for the next month based on the annual mortgage production goal. At the January review, discuss the annual goal and what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. Discuss commitments. For LOs that also call on Private Banking, monthly production reviews should also be held with PB RMs. - Mortgage Day: Conduct one Mortgage Day each month, rotating among assigned branches. Schedule two weeks in advance for event promotion as follows: attend LCA meeting to announce date and discuss event; provide flyers to branch for event promotion; and determine snacks to be provided if applicable. REQUIRED QUALIFICATIONS: KBM, Mortgage Loan Officer I - Bachelor's degree in business related field or equivalent experience. - 1 to 2 years of professional service/sales experience. - Excellent oral, verbal, and written communication skills and ability to work in a team environment. - Demonstrated strong customer service skills. - Demonstrated abilities in the areas of problem solving, analysis, and time management. - Demonstrated ability to multi- task and adapt to changing priorities. - General understanding and knowledge of financial services products. KBM, Mortgage Loan Officer II - Minimum of three (3) years experience as a loan officer in 1st mortgage production. - Bachelor's degree in business related field or equivalent experience. - A working knowledge of Client, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws. - Excellent verbal and written communication skills and ability to work in a team environment. - Demonstrated strong customer service skills. - Proficiency in sales and service techniques, including tele- consulting, prospecting and networking. - Strong financial acumen. Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ControlID: 14.234.89 SHR
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