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Processor III (Academy Mortgage)
Ref No.: 16-08462
Location: Durango, Colorado
Works with loan officers, borrowers, and third party providers to obtain documentation and submit a thorough, accurate, and complete loan package to Underwriting. May act as a point person for, or oversee a group of branch Processors. May assist or train other team members as needs or questions arise. Maintains control of the loan file, monitors dates for approval, appraisals, and closing, and ensures that all deadlines are met in a timely and efficient manner. Recognizes and resolves challenges early in the process, and provides excellent customer service. Handles more complex loan types and escalated issues. Delivers a complete loan file to the Closing Department within established company deadlines.

Essential Functions & Responsibilities

20% Reviews residential loan application files to verify that application data is complete and meets company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment; in some cases, recommends a loan application not be sent to Underwriting. Handles more complex loan types and escalated issues.
10% May assist or train other team members as needs or questions arise.
10% Prepares necessary documents and submits mortgage loan application files for Underwriting approval.
10% Calls specified companies to obtain property abstract, survey, and appraisal.
10% Orders FHA case numbers, and tax transcripts, as appropriate.
10% Submits conditions to Underwriter to clear loan for approval.
10% Follows up on all outstanding orders to third parties and borrowers within established company deadlines.
5% Calls or writes credit bureau, employer for verification of employment, (VOE) and any other third party necessary to verify the accuracy of information.
5% Prepares file for closing and submits to Closer.
5% Mails approval and denial letters to applicants.
5% Performs other duties as assigned.
Performance Measurements

1. Accurately prepares files for Underwriting within established company deadlines.
2. Resubmits Underwriting conditions in a timely manner.
3. Provides friendly, accurate, professional service to customers and employees by responding to messages and correspondence in a timely manner.
4. Demonstrates excellent customer service and communication skills, both oral and written.
5. Able to give direction and feedback to Processors for training purposes.
6. Develops and maintains knowledge of all mortgage products and guidelines within the company by referring to Academy Mortgage's Credit Policy Manual.
7. Resolves all Post Closing errors within established company deadlines.

Knowledge, Skills and Abilities

Experience
Three years to five years' recent Processing experience; experience must be within the last two years with knowledge of FHA and V.A. lending processes. Encompass experience preferred.

Education
A high school diploma or equivalent

Interpersonal Skills
Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills
Basic word processing and computer skills are required.

Physical Requirements
Requires effective communication with customers and/or other employees using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents. May require the ability to sit, stand, and walk around for extended periods of time. May also require the ability to lift up to 25 pounds.

Work Environment

Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Academy Mortgage Corporation is an EEO Employer, who participates in E-Verify. Reference checks are a pre-requisite of employment. All offers are contingent on successful completion of a criminal background check and credit checks, as required by state regulation. All successful candidates must provide original documents that will establish their identity and eligibility to work in the United States as required by the Immigration Reform and Control Act.

ControlID: 14.234.89 SHR