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Vice President of Mortgage Operations (Your Company Name Here)
Ref No.: 16-08180
Location: Austin, Texas
The Vice President of Mortgage Operations will be responsible for working with management to continue the development of a business platform to design, staff, market, and manage the Company's mortgage operations services, including end-to-end origination, quality control, servicer support activities, and due diligence services.
Job Duties and Responsibilities:
  • The Vice President of Mortgage Operations will have a wide variety of duties and responsibilities, all of which are likely to evolve as the mortgage industry evolves and as the Company evolves to meet client needs. These duties include:
  • Design, manage, staff, and market, and the Company's end-to-end mortgage origination, quality control, servicing support, and due diligence services
  • Recruit, train, and build core team of mortgage professionals to fulfill client requirements
  • Manage and forecast staffing needs to support steady growth of services
  • Design and implement work flow processes from intake though post-closing, quality control, due diligence, and delivery of all reporting to clients
  • Monitor and report on productivity, efficiency, and quality of work product
  • Proactively resolve client-related issues as needed
  • Complete and deliver work product with highest degree of customer service, quality of work, and innovation
  • Coordinate with Regional Sales Vice Presidents and internal Subject Matter Experts on overall account management and issue resolution to ensure smooth delivery of services
  • Manage operations to achieve cost-control and profitability metrics
  • Ensure staff complies with all regulatory requirements and with applicable rules, laws, and regulations
  • Knowledge of residential mortgage lending, origination, servicing, underwriting, quality control requirements, and due diligence
  • Knowledge of state and federal licensing and regulatory compliance
  • Ability to manage and lead a diverse base of mortgage original professionals, processors, underwriters, and appraisers through a variety of business conditions and environments
  • 10-15 years in providing mortgage origination, quality control, and due diligence services to the mortgage lending industry
  • 5-7 years in management or leadership role within mortgage underwriting
  • 5-7 years operational experience
  • College degree