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Mortgage Loan Officer Assistant (Southern Trust Mortgage)
Ref No.: 16-08149
Location: Newport News, Virginia
Southern Trust is a well established full-service mortgage lender offering a diverse product line designed to compliment any borrower's need. Southern Trust is growing in the Mid-Atlantic and Southeast and continues to hire dedicated, experienced mortgage professionals who will be help enhance our growth.

Job Description
The Loan Officer Assistant (LOA) is responsible for performing many clerical and customer service related tasks for an assigned Loan Officer. The LOA may take a residential mortgage loan application and offer or negotiate terms of a residential mortgage loan for compensation or gain. In addition, the LOA should perform the functions below with a spirit of teamwork, urgency, customer accommodation and an overall willingness to attempt to make the Loan Officer more productive. Must demonstrate knowledge of the industry in terms of laws and regulations including the Bank Secrecy Act relative to his/her job responsibilities. An LOA must maintain a license and/or Federal Registration in the Nationwide Mortgage Licensing System (NMLS).
  • Data input - The LO Assistant performs many data input functions including but not limited to: 1) inputting files into Loan Origination System 2) Inputting files into Automated Underwriting System(s). After the previously mentioned data is input, the LO Assistant also may be responsible for sending out all required disclosures so that the bank is in compliance.
  • Clerical - The LO Assistant helps the Loan Officer by performing many clerical functions including faxing documents, preparing correspondence, making copies of borrower information, filing, etc...
  • Prequalification/Pre-approvals - The LO Assistant helps the Loan Officer by ordering in-file credit reports and completing all of the prequalification application, worksheets, approval and denial documents.
  • Marketing - The LO Assistant maintains and updates the Loan Officer's customer database, mails thank-you notes to customers and Realtors, implements the Realtor and customer postcard campaigns, prepares fliers and rate sheets and other marketing items. They also help with
    coordinating open house luncheons, Realtor gifts, holiday parties, etc...
  • Order Third Party Services - The LO Assistant generally orders credit reports, FHA/VA case numbers, appraisals, title insurance, flood letters, and other services required to close the mortgage transactions.
  • Trouble Shooting/Pinch-Hitting - The LO Assistant strives to fill-in, when possible, for the Loan Officer when he/she is unavailable. They answer the Loan Officer's phone, returns calls, and attempts to find answers to the customers' questions by coordinating with the Loan Officer, Processor and Closer.

  • Previous mortgage loan processing experience preferred
  • Minimum of 2-3 years mortgage experience
  • Bachelor's degree preferred
  • Marketing and social media experience a plus
  • Intermediate computer skills (familiar with MS Office products)
  • Excellent customer service, written/oral communication and organizational skills
  • Ability to demonstrate control, flexibility and maintain quality and high productivity in a fast-paced environment

Additional Information
If you are interested, please click on the "I'm Interested " link below and include an updated resume.
All your information will be kept confidential according to EEO guidelines.

ControlID: 14.234.89 SHR