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Recommends loan solutions in accordance with lending guidelines and clients' requirements. Manages daily loan activities of a small, high performing Mortgage Loan Officer team.
Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop new clients. Prepares loan solutions and cross sell products and services; reviews documentation to ensure compliance.
Grows, retains and develops an effective sales force to cover the geography of the market. Manages own and team's pipeline for efficiency.
Collaborates with internal and external stakeholders to complete mortgage transactions.
Collects and analyzes customer financial information for multifaceted and/or complex borrowers.
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Job Specific Competencies
Required Education and Experience
Customer Experience Management. - Extensive Experience
Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Selling. - Extensive Experience
Applies diverse tools, tactics and techniques to persuade customers to buy an array from the suite of banking products or services. Identifies prospecting approaches to identifying potential customers and creates opportunities in order to sell financial solutions and ideas to customers.
Effective Communications - Extensive Experience
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Coaching Others - Basic Experience
Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Matrix Management - Working Experience
Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Mortgage Products - Extensive Experience
Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.
Loan Origination - Extensive Experience
Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.
Financial Analysis - Extensive Experience
Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material.
SALES TASKS AND ACTIVITIES - Extensive Experience
Knowledge of and the ability to sell an organization's products and services.
Cross-Selling. - Working Experience
Ability to utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products. Promotes financial ideas and solutions from new or existing relationships resulting in increased revenue generation.
Manages Risk - Basic Experience
Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Working Experience
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
ControlID: 14.234.89 SHR
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