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Escrow Support Center - Closing Assistant (Title Resource Group LLC)
Ref No.: 16-07757
Location: St. Louis, Missouri
Provide back office escrow support to the field closing teams by means of efficient, consistent, quality and compliant procedures. Duties include, but are not limited to, title order entry, sending initial correspondence, ordering demands and strictly maintaining status reports. Receive and review sales contracts from branch, check system for prior orders, order entry and set up contacts. Generate and mail initial correspondence letters. Order all demands, including, but not limited to, payoffs, home association assessments, taxes, sewer fees, water bills, etc., as needed. Verify earnest money and commission splits. Answer incoming calls from clients as needed for pre-closing or post-closing issues. Take accurate messages, direct needs or resolve issues as applicable. Update status reports and request logs as needed. Support or assist closing team clearing title issues. Other duties/projects upon request.

Qualifications:
  • Education – High School Diploma, GED or equivalent work experience is required.
  • License of Certification – Missouri Department of Insurance licensing or ability to meet the requirements for Missouri Department of Insurance licensing is required.Subject to required statutory continuing education requirements.
  • Special Skills – Must have excellent customer service skills with both internal and external customers. Requires ability to work independently and/or within a team structure. Must also have ability to recognize the need to escalate matters when necessary. Positive, clear communication skills and strong organizational and time management skills. Ability to work in fast-paced organization with willingness to adapt quickly. Should possess good telephone and general computer skills. Proficient with Microsoft Office products is preferred. Ability to bend/squat and reach on occasion. Able to lift items up to approximately 20 pounds.
  • Work Experience – Previous work experience in a professional office environment is preferred. Knowledge of real estate transaction closings (and/or title) and work experience within the real estate industry (title, mortgage, broker or affiliated industry) is preferred.
Title Resource Group, LLC a subsidiary of Realogy Holdings Corp, is committed to providing equal employment opportunity ( "EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Title Resource Group will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

ControlID: 14.234.89 SHR