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Loan Processor (JPMorgan Chase)
Ref No.: 16-07733
Location: Fort Worth, Texas
As a Loan Servicing Specialist II in Chase Auto Finance, you will provide excellent service that meets or exceeds departments' productivity, quality and service level expectations. You will execute transactions promptly and accurately and respond to external and internal client requests and inquiries. Department responsibilities include sorting all incoming mailed and faxed correspondence. All sorted mail will be logged under the appropriate inquiry type, manually or by indexing and archiving, or forwarded to proper areas for review and response. Department is also responsible for processing all motor vehicle title registration renewal requests and recalls on lease accounts for all 50 states, handling outgoing mail or statements that are returned undeliverable by the Postal Service as well as processing numerous same day functions as defined by management. To meet those demands, you will focus on understanding the firm's service policies, systems and legal compliance regulations, as well as our products and services.

Qualifications

Strong knowledge of banking industry business structures a plus; previous experience in motor vehicle operations preferred

Must have ability to meet quality and productivity standards

Strong previous customer service experience strongly preferred

Must have strong problem solving, analytical and decision making skills

Ability to multi-task: typing while reading, viewing multiple screens and systems, keeping up-to-date with new procedures and tracking all items processed

Excellent written and verbal skills

Demonstrates strong interpersonal skills; professional and courteous

Must be willing to work in a fast-paced, heavy volume environment

Must display a high sense of urgency

Ability to manage multiple priorities and meet strict deadlines

Must be willing to work in shifting schedules

Must display a high sense of urgency

Must be highly adaptable to change

Ability to adhere to regulatory and compliance controls and policy requirements

Working knowledge of Microsoft Office products, including Word and Excel

Must be able to lift up to 25 lbs

HS diploma or GED required

Job

Loan Processor

Primary Location

US-TX-Fort Worth-Centreport Operations Center / 55453

Organization

CONSUMER & COMMUNITY BANKING

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Travel

No

Corporate Brand

Chase

ControlID: 14.234.89 SHR