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Title Production Coordinator (Alliance Title)
Ref No.: 16-07475
Location: Alliance Title, Minnesota
Alliance Title is dedicated to leading the title insurance industry - in customer satisfaction with prompt, efficient and reliable service. We want to offer YOU peace of mind knowing that YOU will have additional support, flexibility, and guidance to lead YOU through changes and help grow YOUR book of business. With several metro branch offices throughout the area we can provide YOU and YOUR customers several convenient closing locations to choose from.
JOB SUMMARY:
The Production Coordinator provides prompt processing of title requests and delivery of production documentation including research requests, O&E's and title commitments. Coordinates with other production staff to achieve the fastest turn times possible while still maintaining accuracy. Establishes and maintains a high level of service and satisfaction to both the inside teams and closing staff.
ESSENTIAL FUNCTIONS:
  • Title Requests**
  • Manage and maintain a task list of incoming title requests from multiple Closing Branches
  • Process title requests within 24 hours of receipt.
  • Review title requests for missing information and contacting closing branches for missing information
  • Communicate with closing branches with updates as needed
  • Production**
  • Order necessary search items from approved vendors - abstracting, plat drawings and/or special assessment searches
  • Obtain property tax information, Property Identifications Numbers and Legal Descriptions and compare with Purchase Agreement or Lender Order
  • Monitor turn times by vendors
  • Make sure vendors are on approved vendor list with Quality Control
  • Preliminary Title Commitment**
  • Maintain product turn around in 1-3 business days
  • Follow up if production documents are not received within 3 days from date requested
  • Receive completed title commitment from examiner along with flagged issues for Closing Branch attention
  • Deliver completed title commitment to Closing Branch. Communicate any potential issues to Closing Branch.
  • Prepare Closing Protection Letters when requested by Lenders
  • Process requests for O&E's and research requests
  • Update tract checks as needed
  • Review plat drawings as needed
  • Monitor Production email inboxes and required task lists
  • Update title commitments or request assistance from Examiners to update
  • Complete appropriate file tracking fields and make notes in systems
  • Communicate with Closing Branch as needed
  • Promote professionalism and customer confidence by keeping borrower information confidential
  • Adhere to all pillars of ALTA Best Practices
  • Knowledge of SoftPro and Greenfolders
  • All other duties as assigned
JOB QUALIFICATIONS:
  • Familiar with and able to follow all polices, rules and regulations of the industry including but not limited to the Company, the Underwriter, ALTA, Federal, State and Local agencies as applicable
  • Personal computer and word processor skills
  • Customer service, thoroughness, professionalism, tact, above average communication skills, ability to work effectively with both employees and managers. Ability to convey a positive image
  • Poses a high level of organization, prioritization and task management skills
  • A creative, proactive and innovative approach on problem solving issues
  • Demonstrated ability to work in a team environment
  • Client focus
  • Valuing and respecting individuals
  • Teamwork
Education Requirements
  • High School Diploma or equivalent
  • Any equivalent combination of acceptable training and experience.
DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alliance Title is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Job Type: Full-time
Required education:
  • High school or equivalent
Required experience:
  • Title: 1 year
ControlID: 14.234.89 SHR