Previous Job
Closing Specialist (Title Forward)
Ref No.: 16-07381
Location: Philadelphia, Pennsylvania
As a Real Estate Closer at Title Forward you will be the face of the transaction. You will be responsible for guiding buyers and sellers from contract acceptance to funding and everything in between. It will be on you to answer questions, provide guidance, and keep everyone on course. Our Real Estate Closers are responsible for pulling together all aspects of the transaction in a timely manner, and keeping all parties on the same page by communicating constantly. They are tasked with ensuring that not only are the customers delighted but that all details of the transaction are perfect and all parties stay on track during the process. They interact with agents, buyers, sellers, lenders and all stakeholders to ensure all parties are ready for signing. They prepare and proof Closing Disclosure forms, prepare closing packages, update our systems, and jump in to problem solve whenever something is off plan. In addition, you will get to know your agent teams and markets inside and out and become intimately familiar with all the local details and nuances of the area and the agents. Further, as a Real Estate Closer, you will build relationships with our top shelf signing agents and work closely with a coordinator to form a closing team that is the best in the business.
What we are looking for
We are looking for professionals interested in the title and settlement industry that bring a mix of customer service, extreme attention to detail, and have proven themselves through their work or academic records. Experience in related fields such as title, mortgage underwriting, law / legal, or real estate are ideal for this position.
Customer service is key so you'll need strong written and verbal communication skills, an ability to prioritize and multi-task, and a positive 'can-do' attitude where the customer is always right. Beyond that, we're looking for the ability to meet tight timelines all while making each customer feel like they are the ONLY customer.
To succeed in this role, you'll need the following
  • Fire: We're in growth mode, and we need folks who are high energy. You'll need to prepare Closing Disclosure forms, hold lenders accountable for on-time document delivery, and ensure our customers feel like closing their home purchase is a celebration.
  • Leadership: You see opportunities, not problems and keep your cool under tight timelines.
  • Desire to innovate: Think about Apple, Virgin America, and Client. These companies ensure the entire customer experience is perfect and are constantly improving.
  • Tech-savvy: You're comfortable with technology and learn new programs quickly.
  • A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed.
What we are offering
  • Above average salary & amazing benefits: We offer a competitive base salary and a generous benefits package; plus, profit-sharing bonuses because we're all in it together.
  • An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
  • A great work space and an even better one to come: Our brand new office is in downtown Philadelphia at 17th and JFK. We're right in the middle of the action and close to transit and freeway access so you can be at your best every day.
  • A chance to build something great: We're in start-up mode and this is a ground floor opportunity to design and build a title agency the way you've always known it should be. We believe the industry has been wrapped in title jargon and secrecy for too long and have made it our mission to change the game when it comes to title and closing.

Redfin is an equal opportunity employer.

ControlID: 14.234.89 SHR