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Mortgage Loan Officer - Call Center (GATEWAY MORTGAGE GROUP LLC)
Ref No.: 16-07274
Location: Frisco, Texas
This position is the primary customer contact position for the origination of mortgages and is responsible for presenting mortgage loan options to the customer, taking applications, answering customer questions about the process, and managing a pipeline of leads and loans in process...
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Contact prospective customers from leads provided Explain mortgage loan options available to achieve their financial objectives
  • Present comparative mortgage products and programs which the customer may wish to consider and which best suit their needs
  • Sell the advantages of remaining with Gateway for the new loan
  • Take mortgage loan application and describe how the process will work — answer borrower questions ·
  • Collect supporting loan documentation to provide a complete package to in-house operations team
  • Follow up on outstanding items as required in support of Operations team
  • Maintain communication with borrower throughout the loan process as needed and with internal partners and management
  • Manage personal pipeline assignment to insure timely and efficient action and adherence to company lending and service standards and key dates such as rate lock expirations
  • Meet volume requirements for calls, applications and closings set out by management
  • Maintain a thorough knowledge of Gateway lending programs, policies, procedures and regulatory requirements
  • Operate with the highest level of customer service and ethical behavior
  • Perform other duties as required
Desired Skills and Experience
  • Ability to communicate effectively and professionally with a variety of people using both written and verbal skills
  • Enjoys working with customers and demonstrates excellent interpersonal skills
  • Detail-oriented with close attention to accuracy of all information provided and gathered
  • Ability to plan, prioritize, and organize work effectively
  • Ability to work effectively under pressure and meet time deadlines
  • Working knowledge of MS Word, Outlook and loan origination software
  • Knowledge of mortgage loan product guidelines
  • NMLS license required
  • 2 years recent mortgage banking sales experience
  • High school diploma required — college degree preferred
Job Type: Full-time
Required license or certification:
  • NMLS in TX (highly preferred)
ControlID: 14.234.89 SHR