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Assists the Credit Union in achieving its core mission: to be our members most trusted and valued financial resource , identifying members' financial needs and recommending solutions which would improve their financial lives. Projects a positive image as a representative of the Credit Union, specializing in the area of Residential Mortgage Lending. Provides superior member service to both internal and external members, enhancing member relationships and exceeding member expectations by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Promotes and participates in a sales and service culture consistent with the credit union's goal of exceeding expectations.
Maintains a high level of service, consistency and professionalism by delivering on our Service Commitments to both internal and external members at every touch point.
I am committed to provide you with an exceptional level of service.
I am committed to make it easy for you to do business with us.
I am committed to treat you with the highest standards of respect and professionalism.
I am committed to identify your financial needs and offer you solutions, which will improve your financial life.
I am committed to deliver accuracy in all of my work.
Loan Growth & Production (40%)
Meets specific mortgage production expectations on an ongoing basis. Ensures loans are being made within policy and procedure guidelines. Files will be audited and delinquency monitored to ensure that loans are meeting these standards.
Interviews member loan applicants to acquire information concerning mortgage loan needs, earnings and financial conditions. Explains mortgage loan programs to members and recommends options.
Originates mortgage loans in applicable software system, provides accurate disclosures and obtains proper signatures following regulatory timeline requirements. Create the initial application points and fees worksheet.
Attends title company closing, as needed, or closes loans directly with the member.
Meets required annual cross sales expectations to be met on an ongoing basis.
Responsible for development of new business and realtor relationships in the area of mortgage lending.
Initiates, creates and delivers presentations for local businesses and Interra seminars.
Possesses the flexibility to travel between branches.
Member Service (20%)
Maintains current knowledge of all credit union products.
Identifies cross-sell opportunities and educates members on credit union products and services.
Follows up on referrals and identifies new relationship opportunities.
Maintains and strengthens relationships with existing member base.
Follows up with members after closing to identify additional needs or to answer questions.
Returns member phone calls and emails the same day, but no later than the next business day, after the message is received.
Keeps members and realtors up to date on the status of their loan application.
Quality Control (10%)
Works with mortgage processor and assistants, as needed, to validate the underwriting worksheet includes aggregate borrowing totals, purpose, cash flows and ratios.
Submits loans for approval to Underwriting staff.
Displays a current knowledge of credit union philosophy, history, organizational standards, policies and procedures.
Provides assistance in the documentation, processing and closing of mortgage loans.
Obtains all necessary financial information from each member at applications. Performs initial review of the application for credit, cash-flow and ratio qualifications.
Knowledgeable of regulations and procedures applicable to the conventional and non-conventional mortgage market.
Knowledgeable of the secondary market lending, rules and procedures.
Understands compliance with applicable statutes and regulations, including but not limited to the Bank Secrecy Act, and participates in related training.
Discloses and re-discloses loan documentation according to regulatory rules.
Initiates required adverse action letters, when applicable.
Completes required annual training courses provided by the training department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Must register and obtain a Nationwide Mortgage Licensing System (NMLS) license number.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and arms; and talk or hear. The employee frequently is required to sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Bachelor's degree from four-year college or university; two to five years of mortgage origination experience is required. Possess necessary licenses as required by law.
Must be able to work in any branch location of Interra Credit Union.
Preferred Qualifications :
Previous experience in a credit union of bank.
An Equal Opportunity Employer
ControlID: 14.234.89 SHR
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