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Assistant Branch Manager/Escrow Manager (Hibernia Bank)
Ref No.: 16-07151
Location: New Orleans, Louisiana
At Hibernia Bank, our vision is to satisfy our customers' financial needs and help them succeed financially. Your role will be to help us deliver on our vision and build long term relationships with our customers. You will also demonstrate leadership by contributing to the success of Hibernia in carrying out its mission and to its team members in developing their careers. As part of a bank that has served the New Orleans area since 1903, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
Responsible for supervision, training, and developing branch personnel. He/she must be able and willing to fill in for Branch Managers when necessary. The Assistant Branch Manager/Escrow Manager should be effective at training and providing feedback to ensure consistent team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. Consistently ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements. Primary duties include non-management responsibilities such as teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, escrow management and delegating essential tasks. Ensures branch staff create a positive customer experience. Serves as a backup to the teller staff and may backup other bank functions.
This position has job duties which may include assessing needs and referring those customers interested in a loan product to the appropriate team member. Responsibilities may include assisting loan customers without taking an application and without offering or negotiating terms of a residential secured loan.
Required Qualifications
  • 1+ year of experience interacting with customers
  • 3+ year of teller/banking experience
Desired Qualifications
  • Ability to communicate effectively in writing, using proper grammar and spelling, and convey information in a clear and concise manner
  • Good verbal, written, and interpersonal communication skills
  • Experience managing the time of others
  • Ability to work effectively, as well as independently, in a team environment
  • Experience interacting positively with customers
  • Solid problem solving skills necessary to analyze situations that require thoughtful solutions
  • Experience developing and cultivating professional relationships
  • Experience selling products and services
  • Basic Microsoft Office (Word, Excel, and Outlook) skills
  • Ability to navigate multiple computer systems, applications, and utilize various tools to complete assignments
  • Effective organizational, multi-tasking, and prioritizing skills
  • Experience complying with policies and procedures
Job Expectations
  • Ability to work Saturdays as needed or scheduled
  • Reliable transportation to be able to work at all locations in Jefferson and Orleans Parishes
Job Type: Full-time
Required experience:
  • teller/banking: 3 years
ControlID: 14.234.89 SHR