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NOC Sr. Technician
Ref No.: 17-00201
Category: Telesishq.com
Location: Silver Spring, Maryland
Position Type:Regular, Fulltime
Experience Level: 4 Years
Start Date: 06/26/2017
Job Req -Additional Info
Clearance Requirement:Public Trust
Shift Work?:No
Work Schedule::TBD
NOC Sr. Technician

Telesis has an immediate need for a NOC Tech with excellent proactive troubleshooting skills, to join an established Operation and Support team. The mission of this group is to provide 24x7x365 operational and administrative support for the client, and to manage all incoming and outgoing support requests related to the network and business infrastructure, while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

Job Responsibilities:
  • Provide support with shift based work, providing 24x7x365 coverage and support.
  • Monitor systems, applications including high and low level network wide performance monitoring.
  • Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS.
  • Provide and conduct Incident Management methodologies.
  • Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews.
  • Act of single point of information exchange between numerous groups.
  • Provides solutions for specific data center systems, including hardware, software, tools, networks, and facilities.
  • Develops or modifies operating procedures and manuals to solve problems considering network circuits, hardware and protocols, processing platforms hardware and software, and facility systems and cabling.
  • Coordinates activities with vendor maintenance organizations.
  • Supports integration and test activities as applications are migrated from the development to the operational environment.
  • Ensures feedback on test results, problem resolution, and customer satisfaction.
  • Ensures proper escalation during outages or periods of degraded system performance, problem resolution, and customer satisfaction.

Technical Qualifications:
  • Use and understanding of scripts to perform start/stop and new deployments of server sets and database configurations
  • Basic Cisco networking skills required
  • Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
  • Basic level Windows and network operations skills
  • Basic MS Office and web browser skills
  • Intermediate level Internet knowledge

Skills:
  • Must be able to pass a background check for work at a civilian US Government Agency.
  • Customer service focus - calm, professional and customer oriented communication
  • Advanced English language telephone skills for problem resolution
  • Intermediate level English grammar skills for documentation maintenance

Process:
  • Must demonstrate assertive problem determination skills
  • Strong troubleshooting and quality assurance skills desired
  • Ability to work well in a fast-paced environment
  • Ability to concurrently manage multiple tasks

Work Schedule:
  • Ability to work with limited supervision
  • Must be able to work on shifts to support a 24x7x365 network operation