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Sr. Service Desk Representative
Ref No.: 20-00133
Location: Urbandale, Iowa
Position Type:Full-time
Experience Level: 2 Years
Start Date: 02/17/2020
Job Req -Additional Info
Shift Work?:No
Work Schedule:7am - 7pm; Shift TBD
Clearance Requirement:Public Trust
Senior Service Desk Representative Urbandale, IA
Description
Minimum/General Experience: Associate's degree and up to two years of related hands on experience with the specific equipment, software. With three years of related hands on experience, no degree required.
Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, directories, standard. Serves as the initial point of contact for troubleshooting hardware/software PC and computer peripheral problems. Be able to operate a manual of automated help desk system. May also provide support in the more technical disciplines of Information Technology such as computer operations, moving and installing equipment, computer cabling, and software installation.
Minimum Education: An Associate's degree in computer science, information systems, engineering, business, or other related scientific or technical discipline and two years of experience. Three years of experience may be substituted for the required degree.