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Windows Systems Administrator
Ref No.: 19-00456
Location: Washington DC, District of Columbia
Position Type:Full-time
Experience Level: 5 Years
Start Date: 04/15/2019
Job Req -Additional Info
Shift Work?:No
Work Schedule:12:00pm - 8:30pm
Clearance Requirement:Public Trust
Responsibilities:

Support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.
  • Provide network and infrastructure management and operations support, tracking all work in FCC's ITSM system
  • Provide network and infrastructure monitoring support
  • Provide Tier III escalation support for the Tier I and II teams
  • Manage and administer Virtual Desktop Infrastructure (VDI)
  • Manage and administer Virtual Server Clusters
  • Manage and administer Windows server infrastructure
  • Manage and administer O365 infrastructure and cloud tenant – includes user issues, O365 service issues, O365 email functionality issues
  • Manage and administer cloud platforms to include O365, Okta, Box, ServiceNow
  • Provide Tier III support for workstation or server-based applications
  • Monitoring uptime and performance of Hardware/infrastructure, services including telecom, security, and related services, and applications (internal and external facing)
  • Support the creation of an After-Action Report (AAR) for any experienced outage or degradation in performance of hardware, software, or services.
    • The AAR should include detailed description of the symptoms and impacts to users, detailed timeline of the event/outage, detailed root cause of the incident, and description of steps or recommendations to be taken to prevent the incident from occurring in the future including timelines for each step
Requirements: (Clearance/Citizenship)
  • Must possess the ability to clear Public Trust
Experience:
  • 5 Years Relevant experience
  • Strong background and experience as a Windows Administrator supporting a large program