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Call Center Representative
Ref No.: 19-00212
Location: Calverton, Maryland
Position Type:Full-time
Experience Level: 2 Years
Start Date: 05/14/2019
Job Req -Additional Info
Shift Work?:Yes
Work Schedule:multiple shifts
Clearance Requirement:Public Trust
Job Summary:

NHTSA Hotline Support

Responsibilities:
  • Handle incoming ACD calls Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration.
  • Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database.
  • Data entry of consumer inquiries and request into a proprietary ticketing system.
Requirements: (Clearance/Citizenship)
  • Must be a US Citizen
  • Background Check
  • Must be able to must obtain and maintain Public Trust security clearance.
Experience:
  • 2-3 years Contact Center Customer Service.
  • Strong computer and data entry skills.
  • Strong analytical ability to resolve complex customer inquiries.
  • Excellent verbal and written communications.
  • Excellent interpersonal skills to effectively interface with all levels of staff, clients and customers.
  • Ability to multi-task. Ability and experienced in performing research.
  • Ability to demonstrate superior organizational skills by keeping files and work area organized.
  • Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
  • Demonstrate a strong work ethic.
  • Government contract experience a plus.
Education:
  • High School Diploma
  • Some college work preferred.
Shift information:
  • May vary as needed.