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Help Desk Support - Shift Lead
Ref No.: 17-00313
Category: Telesis Intranet
Location: Ft. Carson, Colorado
Position Type:Regular, Fulltime
Experience Level: 4 Years
Start Date: 10/23/2017
Job Req -Additional Info
Clearance Requirement:Secret
Shift Work?:Yes
Work Schedule::TBD
Helpdesk Support Shift Lead

Job Summary:
  • The Shift Lead will be responsible to supervise all helpdesk tier 1, 2 and 3 structures and should have knowledge in all systems under the purview of PEO C3T.
  • The Shift Lead will provide continuous training for all level 1 administrators.
  • Be an expert in all system and be able to monitor, operate and maintain the tactical servers and other computer systems associated with the JBC-P Operations Centers.
  • Perform software and hardware systems repair, installation, de-installation and management of upgrades to the BFT operation center.
  • Serve as the liaison with Defense Information Systems Agency (DISA), Continental United States (CONUS) Theater Network Operations and Security Center (CTNOSC) and local NEC for system status reporting and local and long haul information service requirements, as listed in JBC-P Operations Center SOPs and the NEC operations SOPs.
  • Support operational security requirements (OPSEC) for each location, and for the unique security requirements of servers within the JBC-P Operations Center.
  • Support configuration management for software and hardware systems within the JBC Operations Centers.
  • Manage training of all incoming/replacement contractor personnel on all systems necessary to provide operations for Tier 1, Tier 2, and Tier 3 for the JBC-P Operations Center.
  • Develop formal training material to include text material, slides and interactive training materials per the JBC-P Operations Center Program of Instruction and should have items available at the request of the Government.
Systems will include but are not limited to the following:
  • JBC-P
  • JBC-P Joint Capabilities Release (JCR)
  • Blue Force Tracking (BFT)
  • Tactical Ground Reporting System (TiGR)
  • Army Watercraft Systems (AWS)
  • Product Director Automated Movement and Identification Solutions (AMIS)
  • Defense Readiness & Reporting System Army (DRRS-A)
  • Blue Force Tracker2 (BFT2)
  • Host Based Security System (HBSS)
  • Product Director Key Enterprise Management (KEM)
  • Data Dissemination Services (DDS) and Command and Control Registry (C2R)
  • A minimum of Secret Clearance is required with the availability to obtain a Top Secret Clearance
  • CompTIA Security Plus Certification
  • Helpdesk support for this facility is required on site 24 hours per day /7 days per week.