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Infrastructure Administrator permanent position in Coral Springs, FL
Ref No.: 17-00188
Location: Coral Springs, Florida
Position Type:Direct Placement
 The Infrastructure Administrator's role is to install, configure, maintain, account for, and troubleshoot the organizations Information Technology infrastructure. This includes all systems and networks upon which the organization runs.
 
  • Day-to-day operations of the IT Help Desk by monitoring and measuring performance, in order to ensure the overall success of the Information Technology department.
  • Incident Management process which includes all different categories of Failures and Service Request by managing the appropriate distribution of Service Desk Incoming tickets
  • Problem Management process by ensuring the identification of trend and determine root-cause analysis  of recurring problems and make recommendations for resolution of issues.
  • Evaluate end-user needs for all departments and specify appropriate equipment and software configurations to meet existing and future needs.
  • Create and maintain documentation as it relates to network configuration, network mapping and processes.
  • Identify, manage, track  and report key performance indicators to ensure staff's performance level as well as quality of services provided.
  • Implement and/or maintain cybersecurity measures to ensure protection from all threats and and reduce exposure.
  • Ensure that  excellent customer service is provided to users and systems  perform at optimal levels.
  • Represent the department as a front-end liaison to customers and executives with the highest quality of service and professionalism.
  • Produce and analyze statistical reports to define reason for tickets, response levels and work toward reduction of incidents and continual service improvement
  • Interact with appropriate technical or service areas within Information Technology to expedite resolution and meet the customer's business needs.
  • Work and collaborate with outside vendors/contractors to initiate and complete projects.
  • Establish and maintain the best possible levels of service, communication standards, escalation procedures, and routing criteria for handling all support failures and requests that are sent to the Information Technology department.
  • To identify, evaluate, monitor and make any recommendation deemed necessary to management         in order to assess, reduce, eliminate or control any current or prospective risk to earnings or capital arising from  violations of, or nonconformance with laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.  
 Challenges
 
  • Maintain knowledge by keeping up with technological advances and banking regulatory issues.
  • Constant improvement and maintenance of Service Level Agreements (SLA's)
 
Know How
 
Functional Skills & Knowledge Requirements:
 
Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts. Must possess business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Ability to manage complex schedule and multiple commitments.
   
Minimum Education and/or Certifications Requirements: Bachelor's Degree in Management Information Systems or Information Technology is required OR a minimum of 5 years related experience in lieu of education. 
   
Minimum Work Experience Requirements: Must have 1 to 3 years of experience in Help Desk/Systems Administration/Network Administration
   
Technical and/or Other Essential Knowledge: Working knowledge of:
Systems administration, network administration, Information Technology Infrastructure, current/legacy hardware & software, Microsoft Office, AD DS, LDAP, O365, Exchange, DHCP, DNS, SMB, GPOs, VLSC, FTP, InfoSec, SEPM, RDP, and common administration utilities.
 
Familiarity with:
Sophos UTM Firewall and WAPs, FileMakerPro, IBM Tape Library, Isonas Security, Symantec Backup Exec, IBM iSeries, MAPICS
 
Skills required:
Must be fluent and speak clear English/Spanish. Strong troubleshooting. Excellent written and verbal communication skills, proven leadership skills and professional demeanor. Work experience in an environment that follows ITIL best practices.
   
Working Conditions: Physical Demands: 75% of the time sitting at a desk utilizing a computer;
25% walking to other areas. Stressors: Competing and dynamic priorities. Aggressive deadlines.
   
Core Competency: Flexibility, problem solving, change management, time management, conflict resolution, stress management, listening, effective business communication, analytical thinking, goal orientation, presentation, team building, decision making and organizational skills
 
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. 
 
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.  The incumbent must be able to pass any required drug test and new hire physical examination