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Client Relationship Manager permanent position in Fort Lauderdale, FL
Ref No.: 12-00142
Location: Fort Lauderdale, Florida
Position Type:Direct Placement
My client,  a law firm of 140 attorneys with offices in Florida, NY, NJ, and DC,  seeks an experienced  Marketing Data Specialist/CRM to maintain the firm's client relationship management database.  Qualified candidate should have  extensive experience with CRM software and email software (strong preference for Interaction/Tikit experience), implementing integrated marketing campaigns including e-mail, direct mail and  social media.  Candidate must also be  experienced in  data mining, demographic segmentation  and data manipulation.  Marketing experience within a law firm setting a plus. 
 Primary Responsibilities:
  • Administer and maintain firm's Client Relationship Management (CRM) data­base  
  • Day to day quality control of database entries done by users
  • Identify data sources and migrating data into database
  • Responsible for e-mail marketing campaigns and direct marketing campaigns including  Client identification and list management  
  •  Responsible for training and day to day support users, including development of SOPs
  •  Identify and implement critical data tasks  
  •  Develop and measurement of marketing metrics: baseline measurement, Client selection, Client ROI 
  • Issue Management: identifying and resolving database issues on large segments of data
  • Design/Approval of System Specifications and Processes  in conjunction with IT department 
 Education/Knowledge/Skills Requirements:
  • Min Associates degree , Bachelors preferred,  + 2 year's experience 
  • Proficient with CRM software, email software,  Excel and Outlook, and social media networks.
  • Knowledge of Interaction /Tikit  software  strongly preferred
  • HTML and Dreamweaver skills helpful
Other abilities:
  • Ability to communicate clearly (written/verbal)
  • Good copy writing skills, including editing and proofing
  • Good time management skills
  •  Detail oriented, organized 
  • Ability to work with minimum supervision