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Transition Configuration Management Specialist Advisor/Plano, TX 4mth+ Contract
Ref No.: 18-01270
Location: Plano, Texas
Position Type:Contract
Location : Plano, TX ( 20 Hours per week)
Duration:4+ Months

USC, GC and GC EAD only
NO H1's and OPT's

Client's business problem to solve:
• Implementation of the Technical and Business Solution as sold to the customer for Service Management
• Configuration of the ITSM Tool required for the solution
• Bridges the ITIL process gaps for NTT and Customer's

Position's General Duties and Tasks
• Successful delivery of transition engagements from sales cycle to the point of hand off to the steady state team
• Follow up Global Transition Services methodologies and processes to ensure delivery of integrated solution meeting contractual requirements
• Review and understand contractual obligations of service area based on Statement Of Works, Master Service Agreements and Cost Models
• Identify and communicate Risks, Assumptions and Issues based on documentation provided from sales cycle
• Communicate with transition leader, service area Subject Matter Experts and customer about project requirements
• Define project deliverables and project schedule of service area
• Prepare presentations and participate in Project Initiation and Planning Workshops
• Elaborate current state assessments, gap analysis reports, and document Current and Future Mode of Operations process flow diagrams
• Develop process and procedures documentation including roles and responsibilities matrixes
• Design and implement configuration of ITSM tools to support ITIL Operational processes, which may include Incident Management, Problem Management, Request Management, Change Management, Service Level Management, and Configuration Management
• Conduct User Acceptance Testing of ITSM tool configuration
• Provide training for external customers about ITIL Operational processes including tool configuration and usage
• Prepare Operational Checklist to review and obtain approval from steady state team
• Document lessons learned
• Drive the continuous improvements of our implementation methodology